These are the most common questions from the Buckinghamshire Libraries website. We repeat them here because many are about the Spydus online system. If they don’t help, please visit, email info@bvcl.org.uk or call 01296 387890.
How do I join the library?
If you’re 18 or older: if you need an item straight away you can register online. This gives you a temporary membership and PIN so you can browse the catalogue, do online research or download an electronic item.
For permanent membership, visit the library with identification. You’ll be given a membership card and PIN which let you use the full range of services in any Buckinghamshire library.
If you’re under 18: please complete this form and follow the instructions.
Do I need to log in to search the library catalogue?
No. You only need to identify yourself if you want to place a reservation, booking or request, or add a review. If you log in before searching, Spydus remembers your details for the rest of your session, so you won’t need to enter them again. If you’re not logged in, you’ll need to identify yourself for each transaction.
What can I find in the library catalogue?
The catalogue describes the items held in the local collection, including books, games, DVDs, CDs, magazines and audiobooks.
How do I place a reservation?
First search the library catalogue. As you browse the results, you can reserve individual titles or a set of titles. See the guide to placing reservations for details.
Can I renew my loans online?
Yes. See the guide to renewing loans for details.
How do I add a review to a catalogue record?
Some records in the catalogue show a number of stars. This is the average rating given by reviewers, from 0 (very bad) to 10 (very good). To add your own review:
- Open the record you want to review in full display.
- Select the link to add your review. A form appears.
- Enter your borrower ID and PIN if you’re not already logged in.
- Choose a rating from 0 (very bad) to 10 (very good).
- Enter your comments. Press Enter to start a new paragraph.
- Select the Add Comment button. Library staff review comments before they are shown to others.
You can amend or delete your reviews in My Library. See the guide to ratings and comments.
What is an alert profile, and how do I set one up?
An alert profile describes the kind of material you’re interested in. Each night the system checks new items against your profile, and if any match, it emails you brief details and a link so you can reserve them.
See the alert profiles guide to create or update your profiles.
How long is my saved list kept?
Your saved list is normally kept for one day, then cleared automatically. See the My SavedList help page for more.
What if I’ve forgotten my PIN?
If we have your email address, we can email you a link to reset your PIN. Request a PIN reset.
What are the library’s current charges?
See the current charges.
What if I have another question?
We’ll do our best to find the answer. Call 01296 387890, email info@bvcl.org.uk, or ask at the library.